Complaints Handling & Resolution
Meridian Global Advisory Pte Ltd (“MGA”)
At MGA, we value every client relationship and take feedback and complaints seriously. Your input enables us to improve our services and strengthen the trust we build with you. We are committed to addressing all concerns in a fair, confidential, and timely manner.
How to Submit a Complaint
If you have a concern or complaint, please provide us with the following details to help us investigate effectively:
- Your full name and contact details
- A brief background and details of the complaint
- The name of the financial consultant(s) involved (if applicable)
- The policy, product, or service involved
- Supporting documentation (if any)
- The resolution you are seeking
Please send your complaint to: 📧 complaints@mga.sg
Our Complaint Handling Process
- Acknowledgement
- We will acknowledge receipt of your complaint within 2 business days of receiving it.
- Investigation
- Your complaint will be reviewed by an independent unit within MGA to ensure investigations are conducted fairly, objectively, and without bias.
- We may contact you to request further information, clarification, or supporting documents.
- Response Timeline
- We will aim to provide you with a final written response within 20 business days from the date we received your complaint.
- If the matter is complex and requires more time, we will notify you in writing, explain the reasons for the delay, and provide an indicative timeframe for our next update.
- Resolution
- Our goal is to resolve your complaint promptly and fairly. If you remain unsatisfied with the outcome, you may refer the matter to the Financial Industry Disputes Resolution Centre Ltd (FIDReC) for independent review.
Independent Dispute Resolution
If you are not satisfied with the resolution provided by MGA, you may approach:
Financial Industry Disputes Resolution Centre Ltd (FIDReC)
36 Robinson Road, #15-01 City House, Singapore 068877
Tel: (65) 6327 8878 | Fax: (65) 6327 8488
Email: info@fidrec.com.sg
Website: www.fidrec.com.sg
Our Commitment
MGA is committed to handling all complaints impartially, professionally, and efficiently. We believe that listening to our clients and addressing their concerns is an important part of delivering fair dealing outcomes and maintaining the highest standards of integrity in financial advisory services.
