Meridian Global Advisory Pte Ltd (“MGA”)
At MGA, our clients — both existing and prospective — are at the heart of everything we do. We are dedicated to delivering sound financial advice and services with professionalism, transparency, and fairness.
Fair dealing is a core part of our culture and business philosophy. Our Board of Directors and Senior Management are fully committed to advocating and upholding fair dealing outcomes across every level of the organisation.
We pledge to our clients the following:
Fair dealing is central to MGA’s values and corporate culture.
Our leadership sets the tone from the top, ensuring that all employees and financial consultants conduct themselves ethically and in the best interests of our clients.
We align our policies, processes, and performance scorecards to promote fair dealing behaviours and outcomes across all client interactions.
All products and services offered by MGA are carefully selected, reviewed, and endorsed to ensure they are suitable for the financial objectives, needs, and circumstances of each client.
We undertake thorough due diligence to understand each product’s features, benefits, and risk–reward characteristics.
Our financial consultants are provided with clear guidance and resources so they can make relevant, tailored, and appropriate recommendations to our clients.
Our financial consultants undergo structured and continuous professional development to stay equipped with the knowledge, skills, and regulatory awareness required to provide high-quality advice and uphold industry best practices.
We assess each client’s level of investment knowledge and, where necessary, offer tools, guidance, and additional safeguards to help them make informed decisions.
We are committed to providing complete, accurate, and balanced information so our clients can confidently make informed decisions.
Whether in writing or verbally, our communications are designed to be clear, relevant, and timely, with the aim of helping clients fully understand the products and services they engage with.
We strive to cultivate long-term relationships by delivering exceptional service, transparent advice, and ongoing support to meet our clients’ evolving needs.
We welcome feedback and view it as an opportunity to continuously improve our practices to serve clients better.
MGA takes all client feedback and complaints seriously, promptly, and impartially.
Our complaint resolution framework ensures that any concerns are addressed efficiently and fairly, maintaining transparency and accountability throughout the process.
Clients may reach us at:
Fair dealing is more than a policy — it is our promise.
Meridian Global Advisory Pte Ltd remains committed to conducting business with integrity, professionalism, and fairness, ensuring that every client benefits from quality financial advice and responsible practices.
This statement reflects MGA’s commitment to fair dealing and to delivering the best outcomes for our clients. It should not be construed as an admission of liability, damages, or legal responsibility on the part of MGA.